Frequently Asked Questions: Boarding

How often do my dogs get to go outside? How long do they stay outside?

They go outside at least four times per day, each lasting 15 minutes or more. There is an outdoor privacy fenced area attached to our boarding facility where they are allowed to exercise, play, and use the restroom.

Do my dogs have to be on a leash to go outside?

No! There is an outdoor fenced area attached to our boarding facility so your dog can run and play without restraint.

Do all of the dogs go outside together?

No. Your dog will go outside by itself to prevent any kind of “disagreements” between the animals. However, if you bring multiple dogs to board at the same time, they will go outside to play together (unless you specify otherwise).

Can multiple dogs stay in the same cage?

If you bring multiple dogs, you can request that they be housed together.

What services can you perform while my dog is here?

You can request for any of the following services to be performed:

  • Nail trim
  • Anal gland expression
  • Complete shave-downs
  • Yearly vaccines
  • Ear cleaning
  • Microchip
  • Flea and tick treatment
  • Medication refill
  • Heartworm test
  • Pro-Heart injection
  • Dental cleaning

Additionally, your dog will receive a free bath and blowout before it goes home to ensure that it looks and feels its best after its stay.

Do you board cats too?

Cats are also welcome to board with us, although their boarding process is very different! They stay in a quieter, more secluded area away from the dogs to cater to their reclusive nature and keep them more relaxed. They are provided with food, water, plenty of comfortable bedding, and a litter box, but we encourage owners to bring whatever will help your cat feel calm and relaxed.

Do I pay for the day I pick my dog up?

If you pick your dog up before noon, you are not charged for the day you pick up. If you pick up after noon, you will be charged for the day you pick up.

Do you charge extra to medicate my dog? What about for outside time?

No! We recognize that these are not “luxuries” – they’re requirements for your pet to stay happy and healthy. We want your pet to thrive while it stays with us, so we never charge extra to give any required medication or to let them play outside.

What do I need to bring from home?

We provide your dogs with everything they need for a relaxing stay, including comfortable bedding, Royal Canin Gastrointestinal food (which is easy to digest to prevent any tummy problems), water, and bowls. However, we encourage parents to bring any items from home that will allow their pet’s stay to be as comfortable as possible, such as:

  • Bedding
  • An old tee-shirt that smells like you
  • Bowls
  • Food
  • Treats
  • Toys

Rest assured that you will go home with the same items you bring for your pet, although we cannot guarantee that they will be in the same condition.

The only items we require that you bring are any medications your pets may be taking. We are happy to medicate your pet at no extra charge.

What happens if my pet gets sick?

The advantage of boarding at a veterinary clinic is that you have access to veterinary care immediately. Our veterinary assistants are trained to recognize signs of illness and carefully monitor each animal to make sure everyone is feeling top-notch. If they notice any sickness, your pet will be able to see a veterinarian immediately. However, proof of vaccinations is required for boarding, so the likelihood of your pet becoming sick while staying with us is incredibly slim.

What size of cages do my dogs stay in?

The size of the cage depends on the size of the dog. Small dogs stay in true-to-form “cages,” while larger dogs stay in bigger runs. Either way, there is plenty of space for your dog to move around.

What vaccinations do you require for my dog to board?

We require proof that your pet has been vaccinated with the following within one calendar year of the boarding date:

  • Dogs

    • Rabies
    • Bordetella
    • DHLPP
  • Cats

    • Rabies
    • FVRC
    • Leukemia

This ensures that your pet will not become sick or transmit any sickness during its stay with us.

Will my dogs interact with other dogs?

No. The cages are all in the same areas but your dogs will not directly interact with any other dogs. Dogs stay in individual cages and use the restroom outside by themselves to ensure that each dog remains safe and healthy.

Cats stay in a separate boarding area on the opposite side of the clinic and will not interact with any dogs.

Is there an extra charge for a bath?

No. Your dog will receive a free bath and blowout before it goes home to ensure that it looks and feels its best after its stay.

Can I drop off or pick up my dogs on the weekends?

You can drop off or pick up your dogs anytime during business hours. We are open on Saturday from 7:30 A.M. to 12:00 P.M. but are closed Saturday afternoon and Sunday.

You can also drop off or pick up your dogs Monday through Friday from 7:30 A.M. to 6:00 P.M.

Since you’re closed during most of the weekend, what happens to my dogs?

Even though we are closed, we still have staff members that come to feed and water your dogs and to let them out to exercise and potty.

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